Bellhop Acme HVAC
Sarah · on call with +1 201-555-0134 · 02:22
on-call · Marcus K. · —
TUE · APR 23 · 2026 — console log

Twelve calls handled, zero missed.

assistant · Sarah
uptime · 6d · 14h
calendar · Acme HVAC Bookings
escalation · Marcus K.
Calls handled
12today
+3 vs. 30-day average
Booked
8
+2 vs. 30-day average
Escalations
1
gas smell · 12:08p · Marcus paged
Missed
0
since Bellhop went live
Today's schedule
5 visits · 2 techs
08:00— 09:00
Maria Delgado
No heat · second floor
12 Hickory Ln, Wyckoff · 201-555-0142
Danny
10:30— 11:30
Thomas Reilly
AC tune-up · pre-season
88 Maple Ave, Ridgewood · 201-555-0189
Danny
13:00— 14:00
Priya Shah
Dryer vent cleaning
45 Oak Ridge Rd, Montclair · 973-555-0167
Marcus
15:00— 16:00
Sandra Wu   next up
Thermostat replacement
19 Birch St, Montclair · 973-555-0218
Marcus
17:00— 18:00
Ethan Ward  repeat
Loud banging from furnace
512 Laurel Court, Franklin Lakes · 201-555-0134
Danny
Recent calls
live · 12 today
14:55· ongoing
Ethan Ward 201-555-0134
  Rescheduled · in call
Moved Mon 8 PM → Mon 5 PM · loud banging from furnace
14:2203:14
Sandra Wu 973-555-0218
▸ Booked
Today 3 PM · thermostat replacement
13:4801:47
— 201-555-8800
▸ Logged lead
Pricing question · new install quote
13:1002:08
Priya Shah 973-555-0167
▸ Booked
Today 1 PM · dryer vent
12:3502:51
Carla Bianchi 201-555-0201
▸ Booked
Tomorrow 9 AM · annual maintenance
12:0801:12
Dave Novak 201-555-0177
  Escalated
Gas smell reported · paged Marcus on-call
11:4204:03
Ethan Ward 201-555-0134
▸ Booked
Mon 5 PM · loud banging from furnace
11:1400:08
— unknown
· No action
Caller hung up before transfer
10:3303:29
Maria Delgado 201-555-0142
▸ Booked
Today 8 AM · no heat (2nd floor)
10:1502:44
Priya Shah 973-555-0167
▸ Rescheduled
Fri 3 PM → Sat 10 AM · dryer vent
09:4702:20
— 973-555-0414
▸ Logged lead
Quote · 3-ton heat pump install
09:0201:58
Thomas Reilly 201-555-0189
▸ Booked
Thu 2 PM · AC tune-up

Upcoming / this week

11 visits · 1 priority

Wed

Apr 24
  • 09:00
    Carla Bianchi
    Annual maintenance · Mahwah
  • 11:00
    Dave Novak
    Gas odor follow-up · Oakland
  • 14:30
    Ellis Park
    Condenser noise · Wyckoff

Thu

Apr 25
  • 08:30
    Thomas Reilly
    AC tune-up · Ridgewood
  • 10:00
    Maria Delgado
    Blower motor follow-up
  • 14:00
    Jessica Hahn
    Quote · new install

Fri

Apr 26
  • 09:00
    Miguel Santos
    Filter service · Franklin Lakes
  • 11:30
    Priya Shah
    Humidifier install · Montclair

Sat

Apr 27
  • 10:00
    Priya Shah
    Dryer vent (rescheduled)
  • 17:00
    Ethan Ward
    Loud banging from furnace
  • 20:00
    Ethan Ward
    Same issue · legacy tz booking