/* ---------------------------------------------------------------
   Bellhop Portal — dispatch-console aesthetic
   Warm industrial · dark · operational
   Fraunces (display) · IBM Plex Sans (body) · IBM Plex Mono (data)
---------------------------------------------------------------- */

@import url('https://fonts.googleapis.com/css2?family=Fraunces:opsz,wght,SOFT@9..144,300..900,0..100&family=IBM+Plex+Mono:wght@400;500;600&family=IBM+Plex+Sans:wght@300;400;500;600&display=swap');

:root {
  /* palette — warm graphite + tungsten amber */
  --bg:          #0d0d0f;
  --bg-elev:    #121215;
  --surface:    #17171b;
  --surface-2:  #1c1c22;
  --surface-3:  #22222a;

  --line:       #26262c;
  --line-2:     #33333b;
  --line-warm:  #3c342b;

  --text:       #ede8dd;
  --text-dim:   #a5a29a;
  --text-mute:  #6a675e;
  --text-faint: #3d3b36;

  --amber:      #d4a15e;
  --amber-dim:  #9b7843;
  --amber-glow: rgba(212, 161, 94, 0.18);

  --cream:      #f2e4c4;
  --paper:      #e4d7b6;

  --sage:       #7bb5aa;
  --sage-dim:   #517871;

  --alert:      #d17a5f;
  --alert-dim:  #9b5a44;

  --live:       #e8b956;
  --live-glow:  rgba(232, 185, 86, 0.35);

  /* typography */
  --f-display: 'Fraunces', Georgia, serif;
  --f-body:    'IBM Plex Sans', system-ui, sans-serif;
  --f-mono:    'IBM Plex Mono', ui-monospace, 'SF Mono', monospace;

  /* rhythm */
  --unit: 8px;
  --radius-xs: 2px;
  --radius-sm: 4px;
  --radius-md: 6px;

  --shadow-panel: 0 1px 0 rgba(255,255,255,0.02) inset, 0 24px 48px -24px rgba(0,0,0,0.6);
}

* { box-sizing: border-box; margin: 0; padding: 0; }

html, body { height: 100%; }

body {
  background: var(--bg);
  color: var(--text);
  font-family: var(--f-body);
  font-size: 14px;
  font-weight: 400;
  line-height: 1.55;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
  letter-spacing: 0.005em;
  text-rendering: optimizeLegibility;

  /* subtle graph-paper atmosphere */
  background-image:
    radial-gradient(ellipse at top, rgba(212,161,94,0.035) 0%, transparent 50%),
    linear-gradient(to right, rgba(255,255,255,0.012) 1px, transparent 1px),
    linear-gradient(to bottom, rgba(255,255,255,0.012) 1px, transparent 1px);
  background-size: 100% 100%, 48px 48px, 48px 48px;
  background-attachment: fixed;

  min-height: 100vh;
  overflow-x: hidden;
}

/* hairline — warm */
hr, .rule {
  border: 0;
  height: 1px;
  background: var(--line);
}
.rule-warm { background: var(--line-warm); }

/* typography primitives */
.mono     { font-family: var(--f-mono); font-feature-settings: 'ss01' 1, 'zero' 1; letter-spacing: -0.005em; }
.display  { font-family: var(--f-display); font-weight: 380; font-variation-settings: 'opsz' 96, 'SOFT' 30; letter-spacing: -0.02em; }
.label    { font-family: var(--f-mono); font-size: 10.5px; letter-spacing: 0.14em; text-transform: uppercase; color: var(--text-mute); font-weight: 500; }
.label-amber { color: var(--amber-dim); }

.tnum { font-variant-numeric: tabular-nums slashed-zero; }

/* -------- status dots -------- */
.dot {
  display: inline-block;
  width: 7px; height: 7px;
  border-radius: 50%;
  background: var(--text-faint);
  vertical-align: baseline;
  position: relative;
}
.dot-on      { background: var(--sage); box-shadow: 0 0 0 2px rgba(123, 181, 170, 0.15); }
.dot-live    { background: var(--live); box-shadow: 0 0 12px var(--live-glow), 0 0 0 2px rgba(232, 185, 86, 0.12); animation: pulse 1.6s ease-in-out infinite; }
.dot-alert   { background: var(--alert); box-shadow: 0 0 0 2px rgba(209, 122, 95, 0.15); }
.dot-idle    { background: var(--text-mute); }

@keyframes pulse {
  0%, 100% { opacity: 1; transform: scale(1); }
  50%      { opacity: 0.5; transform: scale(0.85); }
}

/* -------- buttons -------- */
.btn {
  font-family: var(--f-mono);
  font-size: 11.5px;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  font-weight: 500;
  padding: 10px 18px;
  background: transparent;
  color: var(--text);
  border: 1px solid var(--line-2);
  border-radius: var(--radius-sm);
  cursor: pointer;
  transition: all 140ms ease;
  display: inline-flex;
  align-items: center;
  gap: 8px;
}
.btn:hover {
  border-color: var(--amber);
  color: var(--cream);
  background: rgba(212, 161, 94, 0.04);
}
.btn:active { transform: translateY(1px); }
.btn:focus-visible {
  outline: 1px solid var(--amber);
  outline-offset: 2px;
}
.btn-primary {
  background: var(--amber);
  color: #1a1410;
  border-color: var(--amber);
}
.btn-primary:hover {
  background: var(--cream);
  border-color: var(--cream);
  color: #1a1410;
}
.btn-ghost { border-color: transparent; color: var(--text-dim); }
.btn-ghost:hover { border-color: var(--line-2); color: var(--text); background: transparent; }
.btn-sm { padding: 6px 12px; font-size: 10.5px; }

/* -------- inputs -------- */
.input {
  width: 100%;
  font-family: var(--f-mono);
  font-size: 15px;
  color: var(--text);
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  padding: 14px 18px;
  letter-spacing: 0.01em;
  transition: border-color 160ms ease, background 160ms ease;
}
.input::placeholder { color: var(--text-mute); }
.input:focus {
  outline: none;
  border-color: var(--amber);
  background: var(--surface-2);
  box-shadow: 0 0 0 3px var(--amber-glow);
}

/* -------- badges / chips -------- */
.chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-family: var(--f-mono);
  font-size: 10px;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  font-weight: 500;
  padding: 3px 8px 3px 7px;
  border: 1px solid var(--line);
  border-radius: 2px;
  color: var(--text-dim);
  background: var(--surface);
}
.chip-amber  { color: var(--amber); border-color: var(--line-warm); background: rgba(212,161,94,0.05); }
.chip-sage   { color: var(--sage); border-color: rgba(123,181,170,0.2); background: rgba(123,181,170,0.04); }
.chip-alert  { color: var(--alert); border-color: rgba(209,122,95,0.25); background: rgba(209,122,95,0.06); }
.chip-ghost  { color: var(--text-mute); opacity: 0.6; }

/* -------- action colors (for call actions) -------- */
.act-booked      { color: var(--sage); }
.act-rescheduled { color: var(--amber); }
.act-escalated   { color: var(--alert); font-weight: 500; }
.act-lead        { color: var(--text); }
.act-noaction    { color: var(--text-mute); }

/* ============================================================
   LOGIN PAGE
============================================================ */

.page-login {
  display: grid;
  place-items: center;
  min-height: 100vh;
  position: relative;
}

.login-scene {
  width: min(520px, 92vw);
  position: relative;
  padding: 56px 48px;
}

.login-mark {
  text-align: center;
  margin-bottom: 64px;
  opacity: 0;
  animation: rise 800ms cubic-bezier(0.2, 0.9, 0.25, 1) 80ms forwards;
}
.login-mark .tail {
  display: block;
  font-family: var(--f-mono);
  font-size: 10px;
  letter-spacing: 0.3em;
  text-transform: uppercase;
  color: var(--text-mute);
  margin-bottom: 14px;
}
.login-mark .name {
  font-family: var(--f-display);
  font-weight: 340;
  font-variation-settings: 'opsz' 144, 'SOFT' 50;
  font-size: 84px;
  line-height: 0.95;
  letter-spacing: -0.04em;
  color: var(--cream);
  position: relative;
  display: inline-block;
}
.login-mark .name::after {
  content: '';
  position: absolute;
  right: -18px;
  bottom: 16px;
  width: 10px; height: 10px;
  background: var(--amber);
  border-radius: 50%;
  box-shadow: 0 0 18px var(--amber-glow);
}

.panel-label {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  font-family: var(--f-mono);
  font-size: 10.5px;
  text-transform: uppercase;
  letter-spacing: 0.2em;
  color: var(--text-mute);
  margin-top: 28px;
  padding: 6px 12px;
  border: 1px solid var(--line);
  border-radius: 2px;
  background: var(--surface);
}

.login-form {
  display: grid;
  gap: 16px;
  opacity: 0;
  animation: rise 800ms cubic-bezier(0.2, 0.9, 0.25, 1) 240ms forwards;
}

.login-form .row { display: grid; gap: 8px; }
.login-form .hint {
  display: flex;
  justify-content: space-between;
  font-family: var(--f-mono);
  font-size: 10.5px;
  text-transform: uppercase;
  letter-spacing: 0.14em;
  color: var(--text-mute);
}
.login-form button {
  justify-content: center;
  padding: 14px 18px;
  font-size: 12px;
  letter-spacing: 0.18em;
}

.login-foot {
  margin-top: 56px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-family: var(--f-mono);
  font-size: 10px;
  text-transform: uppercase;
  letter-spacing: 0.18em;
  color: var(--text-mute);
  padding-top: 18px;
  border-top: 1px solid var(--line);
  opacity: 0;
  animation: rise 900ms cubic-bezier(0.2, 0.9, 0.25, 1) 440ms forwards;
}
.login-foot .sep { opacity: 0.4; }

/* corner ornaments for login scene */
.corner {
  position: absolute;
  width: 28px; height: 28px;
  border: 1px solid var(--line-2);
}
.corner.tl { top: 0; left: 0; border-right: 0; border-bottom: 0; }
.corner.tr { top: 0; right: 0; border-left: 0; border-bottom: 0; }
.corner.bl { bottom: 0; left: 0; border-right: 0; border-top: 0; }
.corner.br { bottom: 0; right: 0; border-left: 0; border-top: 0; }

@keyframes rise {
  from { opacity: 0; transform: translateY(8px); }
  to   { opacity: 1; transform: translateY(0); }
}

/* ============================================================
   APP SHELL (Dashboard / Customers / Detail)
============================================================ */

.app-shell {
  min-height: 100vh;
  display: grid;
  grid-template-rows: auto auto 1fr auto;
}

.topbar {
  border-bottom: 1px solid var(--line);
  background: rgba(13,13,15,0.85);
  backdrop-filter: blur(10px);
  position: sticky; top: 0; z-index: 10;
}
.topbar-inner {
  display: grid;
  grid-template-columns: auto 1fr auto;
  align-items: center;
  gap: 32px;
  padding: 14px 28px;
  max-width: 1440px;
  margin: 0 auto;
}

.brand-compact {
  display: flex;
  align-items: baseline;
  gap: 14px;
  font-family: var(--f-display);
  font-weight: 380;
  font-size: 22px;
  letter-spacing: -0.015em;
  color: var(--cream);
}
.brand-compact .brand-dot {
  display: inline-block;
  width: 6px; height: 6px;
  background: var(--amber);
  border-radius: 50%;
  margin-right: -2px;
  transform: translateY(-4px);
}
.brand-bell {
  flex-shrink: 0;
  vertical-align: middle;
  transform: translateY(-1px);
}
.brand-bell > * { fill: var(--amber); }
.brand-compact { gap: 12px; }
.login-bell {
  display: block;
  margin: 0 auto 20px;
  width: 64px;
  height: 64px;
}
.login-bell > * { fill: var(--amber); }
.login-mark .name::after { display: none; }
.brand-compact .biz {
  font-family: var(--f-body);
  font-size: 13px;
  font-weight: 500;
  color: var(--text-dim);
  letter-spacing: 0.01em;
  padding-left: 14px;
  border-left: 1px solid var(--line);
}

.live-strip {
  display: flex;
  align-items: center;
  gap: 28px;
  justify-content: center;
}
.live-strip .live-pill {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  padding: 7px 12px 7px 10px;
  background: rgba(232, 185, 86, 0.06);
  border: 1px solid rgba(232, 185, 86, 0.2);
  border-radius: 2px;
  font-family: var(--f-mono);
  font-size: 10.5px;
  text-transform: uppercase;
  letter-spacing: 0.14em;
  color: var(--live);
}

.topbar-meta {
  display: flex;
  align-items: center;
  gap: 18px;
  font-family: var(--f-mono);
  font-size: 10.5px;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--text-mute);
}
.topbar-meta .tt { color: var(--text); }
.topbar-meta .sep { opacity: 0.4; }

/* nav */
.navbar {
  border-bottom: 1px solid var(--line);
  background: var(--bg-elev);
}
.navbar-inner {
  display: flex;
  align-items: center;
  gap: 4px;
  padding: 0 28px;
  max-width: 1440px;
  margin: 0 auto;
}
.navbar a {
  font-family: var(--f-mono);
  font-size: 11px;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--text-mute);
  text-decoration: none;
  padding: 14px 18px;
  border-bottom: 1px solid transparent;
  margin-bottom: -1px;
  transition: color 140ms ease, border-color 140ms ease;
}
.navbar a:hover { color: var(--text); }
.navbar a.active {
  color: var(--cream);
  border-bottom-color: var(--amber);
}

/* main content */
main.app-main {
  padding: 32px 28px 72px;
  max-width: 1440px;
  margin: 0 auto;
  width: 100%;
}

/* footer */
footer.app-foot {
  border-top: 1px solid var(--line);
  padding: 16px 28px;
  font-family: var(--f-mono);
  font-size: 10.5px;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--text-mute);
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
  max-width: 1440px;
  margin: 0 auto;
  width: 100%;
}
footer.app-foot .foot-link {
  font-family: var(--f-mono);
  font-size: 9.5px;
  letter-spacing: 0.26em;
  text-transform: uppercase;
  color: var(--text-faint);
  text-decoration: none;
  padding: 4px 8px;
  border: 1px solid transparent;
  border-radius: 2px;
  transition: color 200ms ease, border-color 200ms ease;
}
footer.app-foot .foot-link:hover { color: var(--amber); border-color: var(--line-2); }

/* ---- section headers ---- */
.section-head {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  margin: 40px 0 18px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--line);
}
.section-head h2 {
  font-family: var(--f-display);
  font-weight: 360;
  font-variation-settings: 'opsz' 144, 'SOFT' 30;
  font-size: 30px;
  letter-spacing: -0.02em;
  color: var(--text);
}
.section-head h2 .caret {
  color: var(--amber);
  font-style: italic;
  font-weight: 300;
}
.section-head .meta {
  font-family: var(--f-mono);
  font-size: 10.5px;
  text-transform: uppercase;
  letter-spacing: 0.18em;
  color: var(--text-mute);
}

/* ============================================================
   DASHBOARD
============================================================ */

.stagger > * { opacity: 0; animation: rise 680ms cubic-bezier(0.2, 0.9, 0.25, 1) forwards; }
.stagger > *:nth-child(1) { animation-delay: 40ms; }
.stagger > *:nth-child(2) { animation-delay: 120ms; }
.stagger > *:nth-child(3) { animation-delay: 200ms; }
.stagger > *:nth-child(4) { animation-delay: 280ms; }
.stagger > *:nth-child(5) { animation-delay: 360ms; }
.stagger > *:nth-child(6) { animation-delay: 440ms; }

/* hero */
.hero {
  padding: 8px 0 32px;
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 32px;
  align-items: end;
}
.hero .date-line {
  font-family: var(--f-mono);
  font-size: 11px;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--amber-dim);
  margin-bottom: 16px;
}
.hero h1 {
  font-family: var(--f-display);
  font-weight: 320;
  font-variation-settings: 'opsz' 144, 'SOFT' 40;
  font-size: 64px;
  line-height: 1.0;
  letter-spacing: -0.035em;
  color: var(--text);
}
.hero h1 em {
  font-style: italic;
  font-weight: 280;
  color: var(--amber);
}

.hero-side {
  text-align: right;
  font-family: var(--f-mono);
  font-size: 10.5px;
  text-transform: uppercase;
  letter-spacing: 0.16em;
  color: var(--text-mute);
  line-height: 1.9;
}
.hero-side strong { color: var(--text); font-weight: 500; }

/* stats row */
.stats {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 0;
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  margin-bottom: 40px;
  overflow: hidden;
  background: linear-gradient(180deg, var(--surface), var(--bg-elev));
}
.stat {
  padding: 22px 24px 20px;
  border-right: 1px solid var(--line);
  position: relative;
}
.stat:last-child { border-right: 0; }
.stat .k {
  font-family: var(--f-mono);
  font-size: 10.5px;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--text-mute);
  display: flex;
  align-items: center;
  gap: 8px;
}
.stat .v {
  font-family: var(--f-display);
  font-weight: 340;
  font-variation-settings: 'opsz' 144, 'SOFT' 40;
  font-size: 56px;
  line-height: 1;
  letter-spacing: -0.03em;
  color: var(--text);
  margin-top: 12px;
  display: flex;
  align-items: baseline;
  gap: 8px;
}
.stat .v .suffix {
  font-family: var(--f-mono);
  font-weight: 400;
  font-size: 11px;
  letter-spacing: 0.18em;
  color: var(--text-mute);
}
.stat .t {
  font-family: var(--f-mono);
  font-size: 10.5px;
  color: var(--text-mute);
  margin-top: 14px;
  letter-spacing: 0.01em;
}
.stat.highlight .v { color: var(--amber); }
.stat.alert .v { color: var(--alert); }
.stat.zero .v { color: var(--sage); }

/* two-col layout */
.two-col {
  display: grid;
  grid-template-columns: 1.35fr 1fr;
  gap: 40px;
}

/* ---- schedule ---- */
.schedule {
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  background: var(--surface);
}
.schedule-head {
  padding: 14px 20px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  border-bottom: 1px solid var(--line);
  background: var(--bg-elev);
}
.schedule-head .title {
  font-family: var(--f-display);
  font-weight: 380;
  font-size: 18px;
  letter-spacing: -0.01em;
}
.schedule-head .meta {
  font-family: var(--f-mono);
  font-size: 10.5px;
  text-transform: uppercase;
  letter-spacing: 0.14em;
  color: var(--text-mute);
}

.schedule-list { padding: 4px 0; }
.sched-item {
  display: grid;
  grid-template-columns: 96px 1fr auto;
  gap: 20px;
  padding: 18px 20px;
  border-bottom: 1px solid var(--line);
  align-items: start;
  position: relative;
  transition: background 140ms ease;
}
.sched-item:last-child { border-bottom: 0; }
.sched-item:hover { background: var(--surface-2); }

.sched-time {
  font-family: var(--f-mono);
  font-size: 13px;
  color: var(--cream);
  letter-spacing: 0.01em;
  padding-top: 2px;
  position: relative;
}
.sched-time::before {
  content: '';
  position: absolute;
  left: -20px; top: 6px;
  width: 3px; height: 12px;
  background: var(--amber);
  opacity: 0.5;
}
.sched-item.active .sched-time::before {
  background: var(--live);
  box-shadow: 0 0 8px var(--live-glow);
  opacity: 1;
}
.sched-time .end {
  display: block;
  color: var(--text-mute);
  font-size: 11px;
  margin-top: 2px;
}

.sched-body .name {
  font-weight: 500;
  color: var(--text);
  font-size: 15px;
  letter-spacing: -0.005em;
}
.sched-body .prob {
  color: var(--text-dim);
  font-size: 13px;
  margin-top: 3px;
}
.sched-body .addr {
  font-family: var(--f-mono);
  color: var(--text-mute);
  font-size: 11px;
  margin-top: 6px;
  letter-spacing: 0.01em;
}

.sched-tech {
  font-family: var(--f-mono);
  font-size: 10.5px;
  text-transform: uppercase;
  letter-spacing: 0.16em;
  color: var(--text-dim);
  padding: 4px 10px;
  border: 1px solid var(--line);
  border-radius: 2px;
  background: var(--bg-elev);
  white-space: nowrap;
}

/* ---- recent calls log ---- */
.log {
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  background: var(--surface);
}
.log-head {
  padding: 14px 20px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  border-bottom: 1px solid var(--line);
  background: var(--bg-elev);
}
.log-head .title {
  font-family: var(--f-display);
  font-weight: 380;
  font-size: 18px;
  letter-spacing: -0.01em;
}
.log-head .meta {
  font-family: var(--f-mono);
  font-size: 10.5px;
  text-transform: uppercase;
  letter-spacing: 0.14em;
  color: var(--text-mute);
}

.log-list { max-height: none; }
.log-item {
  display: grid;
  grid-template-columns: 60px 132px 1fr;
  gap: 14px;
  padding: 12px 20px;
  border-bottom: 1px solid var(--line);
  align-items: start;
  transition: background 140ms ease;
}
.log-item:last-child { border-bottom: 0; }
.log-item:hover { background: var(--surface-2); }
.log-item.live {
  background: linear-gradient(90deg, rgba(232,185,86,0.06), transparent 40%);
}
.log-item.alert {
  background: linear-gradient(90deg, rgba(209,122,95,0.06), transparent 40%);
}

.log-time {
  font-family: var(--f-mono);
  font-size: 11.5px;
  color: var(--text-dim);
  letter-spacing: 0.01em;
  padding-top: 2px;
}
.log-time .dur {
  display: block;
  color: var(--text-mute);
  font-size: 10px;
  margin-top: 1px;
}

.log-number {
  font-family: var(--f-mono);
  font-size: 12px;
  color: var(--text);
  letter-spacing: 0.01em;
  padding-top: 2px;
  display: flex;
  flex-direction: column;
  gap: 2px;
}
.log-number .n-name { color: var(--cream); font-family: var(--f-body); font-size: 13px; font-weight: 500; }
.log-number .n-ph { color: var(--text-mute); font-size: 11px; }

.log-body .act {
  font-family: var(--f-mono);
  font-size: 10.5px;
  text-transform: uppercase;
  letter-spacing: 0.14em;
  font-weight: 500;
}
.log-body .dtl {
  color: var(--text-dim);
  font-size: 12.5px;
  margin-top: 3px;
  line-height: 1.45;
}

/* ---- upcoming week ---- */
.week {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 16px;
  margin-top: 24px;
}
.week-day {
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  background: var(--surface);
  padding: 16px 16px 12px;
}
.week-day h3 {
  font-family: var(--f-mono);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.18em;
  color: var(--amber-dim);
  margin-bottom: 4px;
}
.week-day .date {
  font-family: var(--f-display);
  font-weight: 380;
  font-size: 24px;
  letter-spacing: -0.01em;
  color: var(--cream);
  margin-bottom: 14px;
}
.week-day ul { list-style: none; border-top: 1px solid var(--line); padding-top: 10px; }
.week-day li {
  display: grid;
  grid-template-columns: 46px 1fr;
  gap: 10px;
  padding: 8px 0;
  border-bottom: 1px dashed var(--line);
  align-items: start;
}
.week-day li:last-child { border-bottom: 0; }
.week-day li .t {
  font-family: var(--f-mono);
  font-size: 11px;
  color: var(--amber);
}
.week-day li .w .n {
  color: var(--text);
  font-size: 12.5px;
  font-weight: 500;
  line-height: 1.35;
}
.week-day li .w .p {
  color: var(--text-mute);
  font-size: 11px;
  margin-top: 2px;
}
.week-day li.priority .t { color: var(--alert); }
.week-day li.priority .w .n::after {
  content: 'PRIORITY';
  font-family: var(--f-mono);
  font-size: 9px;
  letter-spacing: 0.14em;
  margin-left: 8px;
  padding: 1px 6px;
  border: 1px solid rgba(209,122,95,0.3);
  color: var(--alert);
  border-radius: 2px;
  vertical-align: 1px;
}
.week-day li.ghost {
  opacity: 0.5;
}
.week-day li.ghost .w .n::after {
  content: 'LEGACY';
  font-family: var(--f-mono);
  font-size: 9px;
  letter-spacing: 0.14em;
  margin-left: 8px;
  padding: 1px 6px;
  border: 1px solid var(--line);
  color: var(--text-mute);
  border-radius: 2px;
  vertical-align: 1px;
}

/* ============================================================
   CUSTOMERS TABLE
============================================================ */

.customers-toolbar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 20px;
  margin-bottom: 24px;
}
.customers-toolbar .search {
  position: relative;
  flex: 1;
  max-width: 480px;
}
.customers-toolbar .search input {
  width: 100%;
  font-family: var(--f-mono);
  background: var(--surface);
  border: 1px solid var(--line);
  color: var(--text);
  font-size: 13px;
  padding: 11px 14px 11px 44px;
  border-radius: var(--radius-sm);
  letter-spacing: 0.02em;
}
.customers-toolbar .search input::placeholder { color: var(--text-mute); }
.customers-toolbar .search input:focus {
  outline: none;
  border-color: var(--amber);
  background: var(--surface-2);
  box-shadow: 0 0 0 3px var(--amber-glow);
}
.customers-toolbar .search .ic {
  position: absolute;
  left: 15px; top: 50%;
  transform: translateY(-50%);
  color: var(--text-mute);
  font-size: 14px;
  pointer-events: none;
}
.toolbar-meta {
  font-family: var(--f-mono);
  font-size: 10.5px;
  text-transform: uppercase;
  letter-spacing: 0.14em;
  color: var(--text-mute);
}
.toolbar-meta strong { color: var(--text); font-weight: 500; }

.ctable {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  overflow: hidden;
  background: var(--surface);
}
.ctable-row {
  display: grid;
  grid-template-columns: 1.4fr 1.1fr 1.9fr 0.6fr 1.1fr auto;
  padding: 0;
  border-bottom: 1px solid var(--line);
  transition: background 140ms ease;
}
.ctable-row:last-child { border-bottom: 0; }
.ctable-row > * { padding: 16px 18px; align-self: center; }
.ctable-row.head {
  background: var(--bg-elev);
  border-bottom: 1px solid var(--line-2);
}
.ctable-row.head > * {
  padding: 12px 18px;
  font-family: var(--f-mono);
  font-size: 10px;
  letter-spacing: 0.2em;
  text-transform: uppercase;
  color: var(--text-mute);
}
.ctable-row.data { cursor: pointer; }
.ctable-row.data:hover { background: var(--surface-2); }
.ctable-row.data .name {
  font-weight: 500;
  color: var(--text);
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 14px;
}
.ctable-row.data .phone { font-family: var(--f-mono); font-size: 12.5px; color: var(--text-dim); }
.ctable-row.data .addr  { font-family: var(--f-mono); font-size: 11.5px; color: var(--text-mute); }
.ctable-row.data .appts { font-family: var(--f-mono); font-size: 13px; color: var(--text); text-align: right; }
.ctable-row.data .last  { font-family: var(--f-mono); font-size: 11.5px; color: var(--text-dim); }
.ctable-row.data .chev  { color: var(--text-mute); transition: color 140ms ease; }
.ctable-row.data:hover .chev { color: var(--amber); }

.cust-tags { display: inline-flex; gap: 4px; }

/* ============================================================
   CUSTOMER DETAIL
============================================================ */

.cust-hero {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 32px;
  align-items: start;
  padding: 12px 0 32px;
  border-bottom: 1px solid var(--line);
  margin-bottom: 36px;
}
.cust-hero .crumb {
  font-family: var(--f-mono);
  font-size: 10.5px;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--text-mute);
  margin-bottom: 18px;
}
.cust-hero .crumb a { color: var(--text-dim); text-decoration: none; }
.cust-hero .crumb a:hover { color: var(--amber); }
.cust-hero .crumb .sep { margin: 0 10px; opacity: 0.4; }
.cust-hero h1 {
  font-family: var(--f-display);
  font-weight: 320;
  font-size: 56px;
  letter-spacing: -0.03em;
  line-height: 1;
  color: var(--text);
}
.cust-hero .meta {
  margin-top: 18px;
  display: flex;
  gap: 28px;
  flex-wrap: wrap;
  font-family: var(--f-mono);
  font-size: 12.5px;
  color: var(--text-dim);
}
.cust-hero .meta .item { display: flex; gap: 8px; align-items: baseline; }
.cust-hero .meta .lab { color: var(--text-mute); font-size: 10.5px; text-transform: uppercase; letter-spacing: 0.14em; }

.cust-hero .actions { display: flex; gap: 10px; }

.cust-notes {
  margin-top: 28px;
  padding: 14px 16px;
  background: rgba(212,161,94,0.04);
  border-left: 2px solid var(--amber);
  border-radius: 2px;
  font-family: var(--f-body);
  font-size: 13px;
  color: var(--text-dim);
  font-style: italic;
}

/* appts section */
.appt-group { margin-bottom: 48px; }
.appt-group-head {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  margin-bottom: 14px;
  padding-bottom: 10px;
  border-bottom: 1px solid var(--line);
}
.appt-group-head h2 {
  font-family: var(--f-display);
  font-weight: 360;
  font-size: 26px;
  letter-spacing: -0.02em;
}
.appt-group-head .count {
  font-family: var(--f-mono);
  font-size: 11px;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--text-mute);
}

.appt {
  display: grid;
  grid-template-columns: 220px 1fr auto;
  gap: 28px;
  align-items: center;
  padding: 20px 0;
  border-bottom: 1px solid var(--line);
}
.appt:last-child { border-bottom: 0; }

.appt .when {
  font-family: var(--f-mono);
  font-size: 13px;
  color: var(--cream);
  letter-spacing: 0.01em;
  position: relative;
  padding-left: 18px;
}
.appt .when::before {
  content: '';
  position: absolute;
  left: 0; top: 5px;
  width: 8px; height: 8px;
  background: var(--amber);
  border-radius: 50%;
}
.appt.ghost .when::before { background: var(--text-mute); box-shadow: none; }
.appt.ghost { opacity: 0.6; }
.appt.completed .when::before { background: var(--sage); }

.appt .prob { color: var(--text); font-weight: 500; font-size: 15px; }
.appt .sub { color: var(--text-mute); font-size: 11.5px; font-family: var(--f-mono); margin-top: 5px; letter-spacing: 0.01em; }
.appt .sub .note { color: var(--amber-dim); margin-left: 14px; font-style: italic; }
.appt .actions { display: flex; gap: 8px; }

/* call log small */
.mini-log { margin-top: 24px; border-top: 1px solid var(--line); padding-top: 18px; }
.mini-log h3 {
  font-family: var(--f-mono);
  font-size: 10.5px;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--text-mute);
  margin-bottom: 10px;
}
.mini-log ul { list-style: none; }
.mini-log li {
  display: grid;
  grid-template-columns: 160px 120px 1fr;
  gap: 14px;
  padding: 8px 0;
  font-family: var(--f-mono);
  font-size: 12px;
  color: var(--text-dim);
  border-bottom: 1px dashed var(--line);
}
.mini-log li:last-child { border-bottom: 0; }
.mini-log li .t { color: var(--text-mute); letter-spacing: 0.01em; }
.mini-log li .a { text-transform: uppercase; letter-spacing: 0.12em; font-size: 10.5px; }
.mini-log li .d { color: var(--text); font-family: var(--f-body); font-size: 12.5px; }

/* responsive */
html, body { overflow-x: hidden; max-width: 100vw; }
* { min-width: 0; }

@media (max-width: 960px) {
  .two-col { grid-template-columns: 1fr; }
  .stats { grid-template-columns: repeat(2, 1fr); }
  .stat:nth-child(2) { border-right: 0; }
  .stat:nth-child(1), .stat:nth-child(2) { border-bottom: 1px solid var(--line); }
  .week { grid-template-columns: 1fr 1fr; }
  .hero h1 { font-size: 44px; }
  .topbar-inner { grid-template-columns: auto auto; }
  .live-strip { display: none; }
}

@media (max-width: 900px) {
  /* topbar / nav */
  .topbar-inner { grid-template-columns: 1fr auto; gap: 8px; padding: 12px 14px; }
  .topbar-meta { gap: 8px; font-size: 9.5px; letter-spacing: 0.1em; }
  .topbar-meta .sep { display: none; }
  .brand-compact { font-size: 17px; gap: 8px; }
  .brand-compact .biz { font-size: 11px; padding-left: 8px; }

  .navbar-inner { overflow-x: auto; overflow-y: hidden; padding: 0 10px; flex-wrap: nowrap; -webkit-overflow-scrolling: touch; }
  .navbar a { padding: 12px 10px; font-size: 10px; letter-spacing: 0.14em; white-space: nowrap; margin-left: 0 !important; }

  main.app-main { padding: 20px 14px 48px; }
  footer.app-foot { flex-direction: column; gap: 6px; padding: 14px 16px; text-align: center; }

  /* hero */
  .hero { grid-template-columns: 1fr; gap: 14px; }
  .hero h1 { font-size: 30px; line-height: 1.05; }
  .hero-side { text-align: left; font-size: 9.5px; line-height: 1.7; }

  /* stats: keep 2x2 but tighter */
  .stat { padding: 16px 14px; }
  .stat .v { font-size: 36px; }
  .stat .k { font-size: 9.5px; letter-spacing: 0.14em; }

  /* section headers */
  .section-head { flex-direction: column; align-items: flex-start; gap: 6px; }
  .section-head h2 { font-size: 24px; }

  /* schedule / log: stack row body under time */
  .sched-item { grid-template-columns: 68px 1fr; gap: 12px; padding: 14px 14px; }
  .sched-time::before { left: -14px; }
  .sched-tech { grid-column: 2; justify-self: start; margin-top: 6px; }
  .sched-body .addr { font-size: 10.5px; word-break: break-word; }

  .log-item { grid-template-columns: 54px 1fr; gap: 10px; padding: 12px 14px; }
  .log-number { grid-column: 2; margin-top: 2px; }
  .log-body { grid-column: 2; margin-top: 4px; }
  .log-body .dtl { font-size: 12px; }
  .log-number .n-ph { font-size: 10.5px; word-break: break-all; }

  /* upcoming week */
  .week { grid-template-columns: 1fr; }

  /* section + general mono long strings */
  .mono { word-break: break-all; }

  /* customers table → stacked cards */
  .ctable-row.head { display: none; }
  .ctable-row { grid-template-columns: 1fr; gap: 4px; padding: 14px 16px; }
  .ctable-row > * { padding: 2px 0 !important; }
  .ctable-row.data .name { font-size: 15px; flex-wrap: wrap; }
  .ctable-row.data .phone::before { content: 'phone '; color: var(--text-mute); font-size: 9.5px; letter-spacing: 0.14em; text-transform: uppercase; margin-right: 6px; }
  .ctable-row.data .addr { word-break: break-word; }
  .ctable-row.data .addr::before { content: 'address '; color: var(--text-mute); font-size: 9.5px; letter-spacing: 0.14em; text-transform: uppercase; margin-right: 6px; }
  .ctable-row.data .appts::before { content: 'appts '; color: var(--text-mute); font-size: 9.5px; letter-spacing: 0.14em; text-transform: uppercase; margin-right: 6px; }
  .ctable-row.data .appts { text-align: left; }
  .ctable-row.data .last::before { content: 'last '; color: var(--text-mute); font-size: 9.5px; letter-spacing: 0.14em; text-transform: uppercase; margin-right: 6px; }
  .ctable-row.data .chev { display: none; }

  .customers-toolbar { flex-direction: column; align-items: stretch; gap: 10px; }
  .customers-toolbar .search { max-width: none; }

  /* customer detail */
  .cust-hero { grid-template-columns: 1fr; gap: 16px; padding: 8px 0 24px; margin-bottom: 24px; }
  .cust-hero h1 { font-size: 36px; line-height: 1.02; }
  .cust-hero .meta { flex-direction: column; gap: 10px; }
  .cust-hero .meta .item { flex-wrap: wrap; }
  .cust-hero .actions { flex-wrap: wrap; }

  .appt { grid-template-columns: 1fr; gap: 8px; padding: 16px 0; }
  .appt .when { padding-left: 16px; font-size: 12.5px; }
  .appt .when::before { left: 0; }
  .appt .sub .note { margin-left: 0; display: block; margin-top: 3px; }
  .appt .actions { flex-wrap: wrap; }

  .mini-log li { grid-template-columns: 1fr; gap: 2px; padding: 10px 0; }

  /* calls layout */
  .call-log-layout { grid-template-columns: 1fr !important; }
  .call-list { position: static; max-height: none; top: auto; }
  .call-list-item { grid-template-columns: 36px 1fr auto; padding: 12px 14px; }
  .transcript-head { grid-template-columns: 1fr; gap: 10px; padding: 16px 18px; }
  .transcript-head .actions-row { flex-wrap: wrap; gap: 10px; font-size: 9.5px; }
  .transcript-body { padding: 18px 18px; }
  .turn, .tool-event { grid-template-columns: 58px 1fr; gap: 12px; }
  .turn-text { font-size: 13px; }
  .outcome-strip { flex-wrap: wrap; gap: 12px; padding: 14px 18px; font-size: 9.5px; }
  .outcome-strip .sep { display: none; }

  /* settings */
  .settings-grid { grid-template-columns: 1fr; gap: 20px; }
  .settings-side { position: static; border-right: 0; padding-right: 0; border-bottom: 1px solid var(--line); padding-bottom: 10px; display: flex; flex-wrap: nowrap; overflow-x: auto; gap: 6px; -webkit-overflow-scrolling: touch; }
  .settings-side a { border: 1px solid var(--line) !important; border-radius: 2px !important; padding: 6px 10px !important; white-space: nowrap; }
  .setting-head { flex-direction: column; align-items: flex-start; gap: 4px; padding: 14px 18px; }
  .setting-head h3 { font-size: 20px; }
  .setting-body { padding: 16px 18px; }
  .field { grid-template-columns: 1fr; gap: 4px; padding: 12px 0; }
  .field .v { font-size: 13px; word-break: break-word; }
  .int-row { grid-template-columns: 1fr; gap: 4px; padding: 12px 0; }
  .int-row .id { word-break: break-all; font-size: 10.5px; }

  /* login */
  .login-scene { padding: 36px 18px; width: 100%; }
  .login-mark .name { font-size: 58px; }
  .login-mark .name::after { right: -12px; bottom: 12px; width: 8px; height: 8px; }
  .login-foot { flex-wrap: wrap; gap: 6px; font-size: 9.5px; }

  /* billing */
  .bill-hero { grid-template-columns: 1fr; gap: 18px; padding: 20px; }
  .bill-hero h1 { font-size: 38px; line-height: 1; }
  .bill-price { text-align: left; }
  .bill-price .amt { font-size: 60px; }
  .usage-grid { grid-template-columns: 1fr; }
  .usage-cell { border-right: 0; border-bottom: 1px solid var(--line); }
  .usage-cell:last-child { border-bottom: 0; }
  .plans { grid-template-columns: 1fr; }
  .bill-two-col { grid-template-columns: 1fr; }
  .card-card { grid-template-columns: 48px 1fr; gap: 12px; padding: 14px; }
  .card-card > .btn { grid-column: 1 / -1; justify-self: start; margin-top: 6px; }
  .invoice-row { grid-template-columns: 1fr auto; gap: 6px 12px; padding: 14px 0; }
  .invoice-row .n { grid-column: 1; font-size: 10.5px; }
  .invoice-row .status { grid-column: 1; text-align: left; padding-top: 2px; }
  .invoice-row .amt { grid-row: 1; grid-column: 2; align-self: start; }
  .invoice-row .dl { grid-column: 2; }
  .mirello-strip { grid-template-columns: 1fr; gap: 14px; padding: 18px; }
  .mirello-strip > div:last-child { flex-direction: row; }
}

/* selection */
::selection { background: var(--amber); color: #1a1410; }

/* scrollbar (subtle) */
::-webkit-scrollbar { width: 10px; height: 10px; }
::-webkit-scrollbar-track { background: var(--bg); }
::-webkit-scrollbar-thumb { background: var(--line-2); border-radius: 10px; border: 2px solid var(--bg); }
::-webkit-scrollbar-thumb:hover { background: var(--amber-dim); }